Malaysia Visa

These terms and conditions form the legal basis for Rayna Tours’ Malaysia visa services. By submitting your Malaysia visa application through www.raynatours.com, you give your irrevocable consent to access our website and book our visa packages in line with and as per the following terms, which comprise the entire agreement between you (customer, client, or applicant) and Rayna Tourism LLC.

We request that you read and carefully comprehend all the requirements and limitations stipulated herein before you choose Rayna Tourism LLC for your Malaysia visa application.

1. Scope & Procedures

Rayna Tours provides all individuals (mainly UAE residents), except for Qatar & Azerbaijan nationals, who wish to travel to a foreign country with professional Malaysia visa services. In this capacity, our specialist visa consultants accurately assist client in choosing the most suitable visa package, handle all documentation, and submit application on their behalf at the Malaysia consulate or Embassy, thus ensuring the approval of visa in a timely manner.

However, Rayna Tours shall not be held liable if a consulate or embassy makes a delay or fails to approve the visa for any reason that includes, but is not limited to:

• Incomplete application forms
• Error or omission of information
• Missing or ambiguity of valid supporting documents
• Non-booking of airline tickets

All or any expenses suffered by the client due to the above-mentioned shall not be the responsibility of Rayna Tours. Upon your request, Rayna Tourism LLC can book air tickets as part of visa services. Unless otherwise specified by the Malaysia consulate, it's always advisable to purchase airline tickets and book hotel accommodation upon the approval of your visa. Furthermore, we suggest you checking with airlines for more information, if you need to make a booking of transit flight for your intended journey, as transit visa policies vary depending on your nationality and the country you intend to visit.

2. Documentation

• Prior to traveling, you must make sure that you've obtained all documents required by the Malaysia Embassy/Consulate to gain smooth entry to the destination you plan to visit. Most countries require your passport to be valid for at least six months from the date you plan to leave the country.
• To ensure the smooth processing of your visa application, submit your passport and all other relevant details within the specified timescale. By sending us your vital documents, you agree to abide by all requirements and explicitly agree that Rayna Tourism LLC shall hand over these documents to you only after the Malaysia Embassy/Consulate has completed the visa procedures.
• Embassies mostly provide appointments on a first-come basis. Appointments may change if we do not receive all your relevant documents.
• Upon completion of all procedures, Rayna Tourism LLC exercises reasonable care and diligence in returning all your vital documents, including appointment letter, flight voucher, hotel voucher and travel insurance. It is your responsibility to acknowledge its receipt via email. No further changes will be accepted in the event we do not receive your email on the same day. Moreover, additional charges apply for any change.
• Once you receive the visa, make sure that you notify us via email the same day, along with any discrepancies identified in your documentation. This is extremely important, as failing to do so shall be deemed as the acceptance of the visa in the correct manner. Apparently, Rayna Tourism LLC shall accept no liability any delays caused by your side.
• It is your responsibility to notify us in advance regarding any additional requirements or changes in your travel plan. We do not accept any liability in connection with your inability or failure to comply with any such requirement.

3. Fee & Payment Mode

To avail of our Malaysia visa services, you shall pay a processing fee as specified by the issuing authority, apart from all related service charges. When it comes to payment mode, it can be made through a valid credit card, debit card or online bank transfer while ensuring that your payment will be processed and billed on immediate basis. Please be advised that this processing fee, along with visa application requisites, is subject to change without any prior notice.

4. Processing Time

The visa processing time varies from country to country. All visa application processing times (including urgent services) specified by Rayna Tourism LLC are estimates, based on our several years of experience dealing with Malaysia Embassy/Consulate. The processing time usually begins the next day after receiving your visa application and excludes all or any public holidays. Immigration working days are from Sunday through Thursday. Besides the UAE and its respective national holidays, the embassy or consulate may be closed without any prior notice. In no event, should Rayna Tourism LLC be held responsible for the delayed approval of your visa.

5. Approval and Rejection of Visas

Once we submit your visa application, all evaluations associated with it are conducted by the Malaysia Embassy/Consulate. Apparently, the grant or denial of your visa is at the sole discretion of the issuing authority, and Rayna Tourism LLC possesses no legal capacity to provide assurance of your visa approval.

6. Policies on Cancellation & Refund

• Following the opening of your visa file and submission of your visa application, all payments made to the consulate or embassy on your behalf are non-refundable, regardless of whether your visa is approved or not. The processing fee is refundable only if you choose to cancel the service prior to forwarding your visa application to the issuing authority. In such cases, you may be entitled to a partial refund equivalent to not more than 50% of the fee, as the refund does not cover any administration, service, or banking charges.
• After the submission of your visa application, Rayna Tourism LLC shall not be held responsible for any loss or refund in the event of any sudden change in visa policies by the Embassy or Consulate.
• In order to cancel your visa application, log in to your Rayna account and click the 'Cancel' or 'Delete' option. Furthermore, in any event, we shall not reimburse credit card payments more than one month old, but instead offer a service credit which can be used for any upcoming visa application however made through Rayna Tourism LLC only.
• The information on visa packages, pricing, and other details listed on the website is subject to alteration or amendment without any prior notice. We, therefore, request that our clients and other interested parties visit our website from time to time to review the most up-to-date version of our terms and conditions.

7. Privacy Policy

Click here to view the Privacy Policy in connection with our privacy practices for international visa services.

8. Use of Intellectual Property

All text, information, images, and content contained in this website are the sole property of Rayna Tourism LLC and protected by copyright laws. We, therefore, reserve the complete right to stop access to all or any part of the website at any time, without any intimation, to resolve technical issues or for any other purposes.

Users or visitors can view the information provided on the website. Nevertheless, it is strictly prohibited to use the content or other materials displayed on the website for any such act as copying, publishing, altering, re-posting, or selling. Moreover, any illegal use of logo, trademark or company name may subject the user to penalties.

Rayna Tourism LLC is not liable for the information or materials on any other web pages linked to RaynaTours.com. In fact, accessing links from these web pages is entirely at your own risk.

9. Applicable Law & Language

The UAE Law is the applicable law that exclusively governs all matters related to these Terms and Conditions. Both parties irrevocably accept that the federal courts of the United Arab Emirates (UAE) will be the exclusive jurisdiction to resolve any dispute or disagreement emanating from visa services provided by Rayna Tourism LLC.

Every correspondence or notice concerning the use of our system must be in writing in the English Language only. Accordingly, Rayna Tourism LLC is not responsible for any errors or spelling mistakes in any document provided in any language other than English.

10. Indemnify

By making a reservation with Rayna Tourism LLC, the user agrees to indemnify Rayna Tourism LLC in opposition against any damage, expense, or losses as a result of:

• Encroachment of Rayna Tours' Terms and Conditions
• Fraudulent act by the client, his representatives, or employees
• Action, claim, or proceeding by a third party in opposition to Rayna Tourism LLC due to the breaches or misrepresentations from the client's side

11. Disclaimer

Rayna Tourism LLC, its contractors, partners, or suppliers do not represent that the materials provided on this website are perfect, comprehensive, or up-to-date. While it is true that we make constant efforts to ensure the accuracy of its content, the website may contain certain imprecision and errors. We disclaim all warranties pertaining to the visa information, software, and service packages listed on this website. This covers every implied and express contract of non-encroachment and merchantability.

Rayna Tourism LLC does not guarantee that the products or service packages made available through this website are free of any errors or viruses, nor will fulfill your needs. Nevertheless, by employing the latest technological innovations, we strive to assure you of a safe and unperturbed booking experience with us.

12. Complaints

If you have any complaints or queries related to our Malaysia visa services, contact our team on our toll-free number: 80072962. Once you submit your application through Rayna Tourism LLC, you agree that you shall not post any complaint or negative remark with regard to the delay or rejection of visa by the issuing authority or by any other means on any of our social media pages, online or offline, without the prior written permission of Rayna Tourism LLC.